We’re Here to Help!


Our team is committed to providing clear and timely support, whether you’re inquiring about registration, account updates, or general information.

Please don’t hesitate to reach out with your questions, and we’ll ensure you receive the guidance you need.

General Questions

  • Your pet's physical microchip does not expire for the life of your pet.

    However, the registration of the microchip can expire. It is your obligation as the pet keeper to keep your contact details accurate and accessible with all databases of your choice whether promotional, or regulatory.

    Account changes or annual registration renewal fees may apply based upon current or previous promotions, if stated upon registration.

  • All information within the Track A Pet Searchable Network has been previously and voluntarily submitted to Track A Pet or an affiliated website, by the pet keeper. 

    Track A Pet is a multi-country promotional organisation which holds pet keeper contact information for all brands of pet microchips once voluntarily submitted by the pet keeper. Track A Pet does not purchase pet keeper contact information from any company or individual.

  • Account changes or annual registration renewal fees may apply based upon current or previous promotions, if stated upon registration.

    Our system auto generates renewal reminder emails to members who have not registered under a lifetime promotion, on an annual basis. Track A Pet does not purchase pet keeper contact information from any company or individual. All information within the Track A Pet has been previously and voluntarily submitted to Track A Pet, by the pet keeper. 

Track A Pet® displays owner contact information for all brands of pet microchips including Home Again ®, AVID™ AKC CAR/EID™, Digital Angel®,  ResQ®, ALLFLEX®, Schering Plough™, 24 PET WATCH™, Lifechip®, Banfield®, Crystal Tag™, Datamars™ & Destron Fearing™ once submitted.